Refund policy
At Mangoes Garden, we are committed to delivering premium-quality Pakistani mangoes, carefully sourced and packed to reach your doorstep in fresh condition. As our products are fresh and perishable, our return and refund policy differs from that of non-perishable goods.
Return Eligibility
We offer a 3-day return and refund window, which means you have 3 days from the date of delivery to report an eligible issue.
A return, replacement, or refund is available only if:
- Your order arrives damaged during transit.
- The mangoes are spoiled upon delivery.
- You receive the wrong product or incorrect variety.
- Your order is delivered significantly later than the promised delivery timeframe due to an issue on our end.
- The quality of the mangoes is materially different from the product description on our website.
To help us evaluate your claim, you must contact us within 24–48 hours of delivery and provide:
- Your order number or proof of purchase.
- Clear photos of the mangoes.
- Clear photos of the packaging and shipping box.
Claims submitted without supporting photos or outside the required timeframe may not be eligible for review.
Non-Returnable Situations
Because mangoes are fresh, seasonal, and naturally grown products, we are unable to accept returns or issue refunds for:
- Personal taste or flavor preferences.
- Natural variations in color, size, shape, sweetness, or aroma.
- Mangoes that continue to ripen after delivery.
- Improper storage or handling after delivery.
- Orders where no quality issue can be verified.
Taste is subjective. While we carefully source premium-quality mangoes, individual preferences for sweetness, texture, or flavor may vary. Refunds or returns cannot be provided solely because the taste did not meet personal expectations.
Shipping Delays
We strive to deliver every order within 2–5 business days.
Occasionally, delivery may be affected by circumstances beyond our control, including:
- Weather conditions
- Harvest schedules
- Courier disruptions
- Public holidays
- Other unforeseen events
Such delays do not automatically qualify for a refund or replacement. However, if the delay is caused by Mangoes Garden and results in the product no longer meeting the quality standards described on our website, we will review your claim and offer an appropriate resolution.
Return Process
To request a return, refund, or replacement, please email:
Include:
- Your order number
- A description of the issue
- Photos of the product and packaging
Please do not send any items back without first contacting us and receiving return instructions.
Return Shipping
If your claim is approved, customers are responsible for return shipping costs unless Mangoes Garden determines that returning the product is unnecessary.
Replacements & Exchanges
If your claim is approved, we may, at our discretion, offer one of the following:
- A replacement product (subject to seasonal availability)
- An exchange for the correct item
- A full or partial refund
The most appropriate solution will depend on the nature of the issue.
Refunds
Once we have reviewed and approved your claim, any applicable refund will be processed to the same bank account or payment method used for the original purchase.
Approved refunds are typically processed within 10 business days. Processing times may vary depending on your financial institution.
If you have not received your refund within 15 business days after approval, please contact us at support@mangoesgarden.com.
Questions?
If you have any questions regarding your order or this policy, we're always happy to help.
Email: support@mangoesgarden.com